Accessibility Standards for Customer Service

The following policy, practices and procedures have been established by The War Amps to govern the provision of its services in accordance with the  Accessibility for Ontarians with Disabilities Act, 2005 and Regulation 429/07, "Accessibility Standards for Customer Service."

The War Amps ensures that its policies, practices and procedures for the provision of its services are consistent with the principles outlined in the Accessibility Standards for Customer Service, specifically:

• The services must be provided in a manner that respects the dignity and independence of people with disabilities.
• The provision of services to people with disabilities and others must be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the services.
• People with disabilities must be given an opportunity equal to that given to others to obtain, use and benefit from services.

• Accessible Customer Service Feedback Form
• Accessibility Standards for Customer Service

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